Congratulations Mitzi! 5 Years with Wheelers Books in March 2025

Simpler. Smarter. Better. Performance Policies
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Welcome To The Wheelers Way!

 

We believe in the uplifting power of books to enrich lives.

Excellent Service and Care

Through your daily efforts, you contribute to the excellent service and care we provide our library and school customers, thank you!

 

Hello! Tēnā koutou!

 
Māku e kii atu, he tāngata, he tāngata, he tāngata. What is the most important thing in the world? Well, let me tell you, it is people, it is people, it is people.
We’re thrilled to have you here and want to start by expressing our gratitude for the excellence and care you bring to your work every day. Whether you're assisting our library partners or supporting our school customers, your dedication and professionalism make a difference in every interaction.
The Wheelers Way is here to equip you with the tools and resources you need to keep delivering exceptional service. It’s designed with your success in mind, and we hope it provides you with everything you need to feel supported and empowered in your role. Thank you for being part of our team. Let’s continue to inspire our readers young and old!
 
Ngā mihi,
Paul and Trish

Integrity (Tautoko)

Champion the importance of all books, literacy and information to all New Zealanders by advocating the role of libraries and schools and promoting inclusivity and diversity in the resources we provide.

  • Understands role and takes responsibility for actions

  • Communicates honestly in all interactions

  • Supports colleagues and treats them fairly

Collaboration (Mahitahi)

Embrace partnerships and foster open communication to ensure we find innovative solutions that respond to the changing needs of our colleagues and customers.

  • Discusses work challenges with colleagues

  • Actively listens to what others share

  • Looks for opportunities to improve what we do

Community (Whanaungatanga)

Foster meaningful relationships with colleagues and customers to ensure exceptional service to libraries, schools and community organisations.

  • Communicates openly with internal and external stakeholders

  • Seeks to hear the voices of others

  • Actively participates in discussions and meetings

Sustainability (Kaitiakitanga)

Prioritise sustainability with eco friendly approaches that foster our interconnectedness with the environment.

  • Looks for opportunities to reduce, reuse, recycle

  • Aware of the impact all individuals can have on our environment

  • Shares ideas for improving our eco impact

Some of the fun we have as a team!

 
 
 

Tools & Resources

For Our Team Members

Watch Our Recent Town Hall Meeting

Performance Appraisal Guidelines

Policies & Procedures

Current Job Vacancies

Book Processing Guidelines

Simpler. Smarter. Better.

Tips To Keep Safe When Working From Home

Meet The Team

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Share Your Ideas

At Wheelers Books, your ideas and feedback help us continue to grow and improve. Whether it’s a suggestion to make work easier, an idea to enhance customer service, or feedback on what we can do better, we’d love to hear from you.
Share your thoughts to have your say. Let’s work together to keep making Wheelers Books a great place to work and grow.
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